Shipping Policy
Delivery Times
Your purchases come from all over the world. Because of this, they may depart from various locations and/or arrive to you in multiple packages, even though only one delivery fee is charged per order. Delivery times may vary. Estimated delivery times are listed for each product on the sale page, and can be found in your Order Update emails.Tracking & Notifications
We will send you email notifications with estimated delivery updates for each stage of every shipment in your order. Once it leaves our warehouse, you will receive an email that includes final tracking information. You can also check your item’s status on your "Follow your parcel" page or the link below:
Service Areas
Willem Tensen can ship to any street address in the World. We will ship your order via UPS, USPS, FedEx, Royal Mail, DHL, or our White Glove delivery service.
Shipping Charges:
Free Shipping 7-30 Days
Secure Shipping 5-20 Days : $6.36 USD
Tax Free of charge
International
Shipping to international locations is traceable on
Undelivered Packages
We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.
Discounted Shipping
Certain light weight, high value items may qualify for discounted shipping rates. Standard shipping rates do not apply to Discounted Shipping products. Instead, a per item rate will be listed for the product.
Special Cases & White Glove
Handling fees may apply for items that require special attention. This can be applied to items that are too large and/or are coming internationally. These charges are only used to cover our own shipping costs and we keep them as low as possible. White glove delivery charges for large items (usually furniture) are listed per product. White glove service includes delivery into the room of choice with removal of packing materials. White glove service does NOT include assembly IF the item requires assembly. The white glove provider will contact the customer to schedule delivery. If your item arrives visibly damaged, please reject the shipment and contact support@willemtensen.com.
Short Shipments
Short Shipments happen when we receive fewer items than were sold in the brand’s sale. If your order was affected, Willem Tensen will email you within a few days