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FAQS

FREQUENTLY ASKED QUESTIONS

 

Where do your products come from?

Our branded product is manufactured in the United States, United Kingdom, France and China.

We stock our products in the USA WAREHOUSE and EUROPE WAREHOUSE

Will my order get to me without any issues?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs.IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order according to your country. Ship to USA, EUROPE and AUSTRALIA, Basicaly you do not have to pay any fee of duties.

Why don't you accept my currency?

Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, the Willem Stores process all orders in USD at the most current exchange rate.

What about shipping and delivery?

Most orders arrive within 5-10 business days after the order is shipped. Our fulfillment partner fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL). 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

Is there a money back guarantee?

If you have any problems with your order or aren’t satisfied with your product, just let us know within 30 days, send us back the product, free of charge shipping back,  and we’ll get you your money back! Please contact us on contact@willemtensen.com.