We stock our products in the USA WAREHOUSE and EUROPE WAREHOUSE
Copy of FAQS
FREQUENTLY ASKED QUESTIONS
Our branded product is manufactured in the United States, United Kingdom, France and China.
Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, the Willem Stores process all orders in USD at the most current exchange rate.
Most orders arrive within 5-10 business days after the order is shipped. Our fulfillment partner fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL).
Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.
If you have any problems with your order or aren’t satisfied with your product, just let us know within 30 days, send us back the product, free of charge shipping back, and we’ll get you your money back! Please contact us on customer@willemtensen.com.
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